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Privacy Policy

Family Vineyards Direct is committed to protecting your privacy. You are important to us, and we will take special care to maintain your trust. In order to fully understand your rights, we encourage you to read this Privacy Policy and to consult our Platform Terms and Conditions. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the Platform Terms and Conditions. Please direct questions regarding this Privacy Policy to help@familyvineyardsdirect.com.

 

PRIVACY POLICY

Last Updated: December 15, 2020

This Privacy Policy applies to your use of the Family Vineyards Direct website, https://familyvineyardsdirect.com/, and mobile application, any content, functionality, products and services offered through the Site (collectively “the Site”), as well as any other features, events or communications, through any channel (collectively with the Site, “the Platform”) and explains how we collect, use and share the personal information of users of our Platform (“you,” “your,” or “Users”).

By submitting your information to us or by using the Platform, you agree to this Privacy Policy. If you do not agree, you should not access or use the Platform. Unless otherwise defined herein, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

  1. How does Family Vineyards Direct collect my personal information?

Family Vineyards Direct receives information about Users in several ways, including information that you voluntarily provide to us, information that is passively collected when you engage with the Platform, and in some cases, from third parties.

Information That You Provide: When you register for an Account on the Platform we ask for your name, email address and information to confirm you are of legal age. We may also collect additional information that you provide to us, such as favorite products on the Site, purchase history, telephone number, shipping details, payment information, and communications.

Automatically Collected Information

Cookies and Similar Technologies: We use cookies and similar technology when you visit our Site. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website, at a later date, the cookie information is still available. We use cookies to improve the quality of our services when you use the Platform. We also use cookies to remind us of who you are, tailor our products, services and advertising, estimate our audience size, track visits and sales, and to process your order and/or analyze how you use the Site. Certain of our partners or vendors may use cookies and collect information on our behalf.

In some of our email messages, we may use a "click-through URL" linked to content on the Platform. When a User clicks onto one of these URLs, the User will pass through our server before arriving at the destination page. We track this click-through data to help us determine User interest in certain subject matter and measure the effectiveness of our communications. You can avoid being tracked in this way by not clicking text or graphic links in emails from Family Vineyards Direct.

Usage Data: Whether you are logged in to your Account or not, our servers automatically record information that your browser sends when you visit our Site (“Usage Data”). Usage Data may include information such as the manufacturer and model of your mobile device; your Internet Service Provider (ISP); your device's Internet Protocol ("IP") address (or other device identifiers), browser type, and operating system; referring/exit pages; clickstream data; pages of the Site that you visit, the time spent on those pages, information you search for on the Site, and access times and dates; and other statistics.

We use Usage Data for technical administration of the Platform, including to monitor and analyze use of the Site, to increase the functionality and user-friendliness, and to better tailor the Platform to our Users' needs. Usage Data may be non-identifying or it may be associated with you. Whenever we associate Usage Data with your personal information, we will treat it as personal information.

Third Parties: We may receive information from third parties such as advertising partners, public databases, or social media platforms, to supplement the information we receive from Users. If we do so, this Policy governs how we can use that information.

  1. How is my personal information used?

We use your information for a variety of business purposes, including to:

  • provide, maintain, and improve the Platform;
  • send you technical notices, updates, security alerts, and support and administrative messages;
  • respond to your comments, questions, and requests;
  • provide customer service, including account creation and order fulfillment;
  • communicate with you about our products and services, special events, and to provide you with news and information we think will be of interest to you;
  • manage special events and promotions;
  • monitor and analyze trends, usage and activities in connection with our Platform;
  • detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Family Vineyards Direct;
  • maintain appropriate records for internal administrative and other record-keeping purposes; and
  • carry out any other purpose described to you at the time the information was collected or as permitted or required by law.
  1. Who does Family Vineyards Direct share information with?

We may share information about you, including personal information, as follows or as otherwise described in this Privacy Policy.

Order Fulfillment: Family Vineyards Direct partners with third parties including WineVIP to fulfill and ship orders placed through the Platform and we share your relevant information with those third parties and their vendors, for that purpose.

Service Providers:  We may disclose your information to vendors, consultants and other service providers under contract who help with our business operations (such as payment processing, web hosting, shipping, recruitment, employment, research, IT and security, marketing and advertising, site analytics and operations, or legal and compliance services).

In Connection with Promotions: Specific uses of personal information that vary from this Privacy Policy (if any) may apply to special events or promotions Family Vineyards Direct may offer from time to time. To the extent that you are notified of uses of your personal information which are different from those described in this Privacy Policy during your enrollment in any particular event or promotion, the uses of which you are specifically notified will govern.

Legal and Law Enforcement: We may share your information law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other person to legal liability or if we believe disclosure is in accordance with, or required by, any applicable law or legal process.

Change of Control: We may transfer or disclose your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Consent: We may share your information with your consent or at your specific direction.

  1. User Choices

Marketing Communications: You can update your Account preferences to opt-out of receiving email offers from us, or click the "Unsubscribe" link at the bottom of any such email.

Cookies: You can configure most browsers to reject cookies or alert you when cookies are being sent. If you reject all cookies, you may be unable to use portions of our Site.

Do Not Track: Because there currently is not a universally accepted technological or legal standard for recognizing or honoring “do not track” signals as reflections of user choice, we do not respond to them at this time.

Cancellation and Account Changes: To close your Account or make other changes, please contact us at help@familyvineyardsdirect.com.

  1. California Rights

California residents may have additional rights under the California Consumer Privacy Act. 

Right to Know. California residents may request the following information from us:  

(1) The categories of personal information that we collect, use, disclose, and sell, as applicable; 
(2) The categories of sources from which personal information is collected; 
(3) The business or commercial purpose for collecting or selling (if applicable) the personal information; 
(4) The categories of third parties with whom we share personal information; and 
(5) The specific pieces of Personal Information that we have collected about you.  

Right to Delete. California residents may request that we delete your personal information. Note that deletion requests are subject to certain limitations, for example, we may keep Personal Information as required or permitted by law, or to process transactions and facilitate customer and service requests.

Right to Opt-Out. We do not sell the personal information of California residents. 

Submitting a Request. You have the right not to be discriminated against if you exercise your privacy rights. To make a request to access or delete your personal information, please email us at help@familyvineyardsdirect.com. Please provide your name, address, and email, so that we can authenticate and verify your request.

You may designate an authorized agent to submit a request on your behalf. In order to designate an authorized agent, please send us your written authorization for that agent. Both you and your agent must sign and date the form. 

Shine the Light. California law permits customers who are California residents to request certain information regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as provided below.

  1. Other Things to Know

Based in the United States: The Platform is operated in the United States of America and intended for use by Users age 21 and above who are located in the U.S. Family Vineyards Direct makes no representation that the Platform is appropriate or will be available for use in other locations.

Your Responsibilities: We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log out of your Account and close your browser window when you have finished your visit. This is to ensure that others cannot access your Account. This is especially important if you share a computer with someone else or are using a computer in a public place.

Underage Persons: We do not permit anyone under the age of 21 to use the Platform or open an Account. We also do not send correspond with anyone who tells us that they are under the age of 21. We reserve the right to terminate your Account if we believe, in our sole discretion, that you are under the age of 21.

Links to Other Web Sites: The Platform contains links to other sites operated by third parties, and such links are provided for your convenience only. Family Vineyards Direct is not responsible for the actions of those third parties, the content of their websites, or any practices they may follow.

Security: We use standard physical, technical and administrative measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your personal information. Unfortunately, no system or network can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of your Account has been compromised), please immediately notify us.

Updates to this Privacy Policy: We may modify this Privacy Policy at any time. Your continued use of the Platform following notification or posting of such changes on the Site will constitute your acceptance of those changes.

  1. Contacting Us
Please direct questions regarding this Privacy Policy to help@familyvineyardsdirect.com